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Returns & refunds

Last updated 22 October 2026

If something isn’t right with your order, we’ll make it right. Here is how returns, replacements and refunds work.

Damaged, wrong or expired items

If an item arrives damaged, leaking, with a broken seal, past its expiry date, or is not what you ordered, tell us within 48 hours of delivery with your order number and a photo of the item and its packaging. We will send a free replacement or give you a full refund, including delivery charges.

Returning unopened products

  • You can return unopened products in their original, sealed packaging within 7 days of delivery.
  • For hygiene and safety, we cannot accept returns of opened or used products, or of products whose seal is broken, unless they arrived damaged or wrong.
  • To start a return, message us with your order number. We will arrange a pickup where available, or share the address to send it to.

Cancelling an order

You can cancel an order any time before it is shipped by contacting us. Online orders that are not paid are cancelled automatically after 30 minutes, and nothing is charged.

Refunds

  • We refund once the returned item reaches us and passes inspection, or as soon as we approve a damaged or wrong item claim.
  • Online payments are refunded to the original payment method (UPI, card or bank account) through Cashfree Payments. The money usually reaches you within 5–7 working days after we issue the refund, depending on your bank.
  • Cash on delivery orders are refunded to your UPI ID or bank account, which we will ask you for.
  • If money was deducted for an order that failed or was cancelled, it is reversed automatically by your bank or the payment gateway, usually within 5–7 working days.

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